Contact information

For questions related to orders, shipping, returns, refunds, or our policies, please contact our customer service team using the contact information provided on this website.

When contacting us regarding an existing order, please provide the order number and the email address used to place the order.

For product-related complaints, we may request photographs, videos, or other information reasonably necessary to investigate the issue.

Do not send products to any address without first receiving return instructions from our customer service team.

The original shipping address, the fulfillment partner's address, or any address appearing on the package does not necessarily constitute an authorized return address.

We recommend that customers retain their order confirmation and relevant communications until their request has been resolved.